Reservation Cancellation & Change Request Policy

Cancellation requests and changes must be sent to info@pianopianostudios.com.  Messages left at any time by voicemail or made by phone including phone calls received by personnel WILL NOT BE ACCEPTED.

*   48 hrs is required for bookings of up to 3 hours.
*   72 hrs is required for bookings of 3 or more hours or bookings made outside our regular business hours.
*   7 days is required for bookings of 3 or more hours on more than one day in a given week.
*   7 days is required for non-standard reservations, including but not limited to, rental of our equipment, set up of two or more pianos, rental of more than one studio at the same time, full day reservations or "lock outs", multiple mics and amps, band reservations, group seating, recitals, and/or auditions
*   14 days is required for bookings of multiple rooms or days or full day bookings made more than 4 weeks in advance.

Failure to request a change or cancellation according to the above policy subjects the reserving party to a 100% cancellation fee.
Deposits made via our online booking system will not be refunded but may be applied towards future reservations as long as cancellations are made in accordance with the above guidelines.

By making a reservation at our studios, either online, by phone, or over email, you are agreeing to this policy.

We have a 15 minute grace period.  If you are running late, please let us know. Otherwise we may give your room to another customer.